Welcome to La Belles!

By accessing and using our webstore, you agree to the following Terms of Service. Please read them carefully.

1. Use of Our Website

You may browse and purchase from our shop for personal, non-commercial use only. You agree not to misuse our website in any unlawful or unauthorized way.

2. Product Information & Expectations

  • Please read all product descriptions carefully before placing an order.

  • No cancellations or order amendments are allowed once an order is placed.

  • Many of our products are partially handmade, and there may be a 1–3 cm variance in measurements (does not apply to knitwear or elastic materials).

  • Minor imperfections such as loose threads, washable marks, or decolorization that do not affect overall product appearance will not be considered defects and are not eligible for return or compensation.

  • Product images are for illustrative purposes only.

  • Color discrepancies may occur due to lighting, monitors, mobile screens, or camera settings and do not qualify for a return or refund.

3. Orders & Payments

Orders are confirmed only after successful payment through our available payment gateways. We reserve the right to refuse or cancel any order at our discretion (e.g. stock issues, suspected fraud, etc.).

4. Refunds & Returns

We practice a strict no refund or return policy, except in the following cases:

  • Damaged item received

  • Faulty item

  • Incorrect product delivered

To be eligible, customers must contact us within 3 days of receiving their order, with photographic evidence.

5. Shipping & Delivery

Orders are processed within 3 business days. Delivery times vary by destination and carrier. We are not liable for delays caused by third-party couriers or customs.

To ensure a smooth shopping experience, please read our delivery and damage policy carefully before placing an order.

Parcel Inspection on Delivery

  • All parcels are carefully packed and sealed before dispatch.

  • Customers are advised to inspect the outer packaging at the time of delivery.

  • If the parcel appears tampered, opened, or severely damaged, please do not accept the delivery and inform the delivery agent immediately.

Mandatory Opening Video

  • In case of missing items, wrong products, or damaged products, an uninterrupted video recording is mandatory.

  • The video must:

    • Start before opening the parcel

    • Clearly show the shipping label

    • Show the parcel being opened completely

    • Clearly show the product and the issue

  • No cuts, edits, or pauses in the video are allowed.

⚠️ Claims without an opening video will not be accepted.

Reporting Issues

  • Any issue must be reported within 24 hours of delivery.

  • Please share:

    • Order ID

    • Opening video

    • Clear photos of the damaged/wrong item

  • Complaints raised after 24 hours will not be considered.

Damaged or Wrong Product

  • If approved after verification, we will offer:

    • Replacement or

    • Store credit / refund (as applicable)

  • The final decision will be made after reviewing the submitted evidence.

Shipping Responsibility

  • Once the parcel is marked “Delivered” by the courier, responsibility shifts to the customer.

  • We are not liable for issues reported without proper proof.

6. Intellectual Property & Third-Party Selling

All content on our site—including images, designs, logos, and product descriptions—is the property of La Belles
Strictly no third-party selling of our items through any platform or use of our images without written permission.

7. Limitation of Liability

We are not responsible for any indirect or incidental damages arising from your use of the website or any products purchased from us.

8. Modifications to Terms

We may update these Terms at any time without prior notice. Continued use of our website indicates your acceptance of any revised terms.