At La Belles, we strive for customer satisfaction, but due to the nature of our products, we maintain a strict no refund and no return policy, except for specific cases outlined below.

1. Return & Refund Eligibility

We only accept returns or refunds if:

  • You receive an item that is damaged, defective, or incorrect

  • You must contact us within 3 days of receiving your item with photo/video evidence.

2. Non-Returnable Conditions

  • No returns or refunds for reasons such as change of mind, size dissatisfaction, color variation due to screen/lighting, or minor imperfections

  • No cancellations or changes after order is placed

  • Sale items, undergarments, and custom products are strictly non-returnable

3. Exchange Policy

Exchanges are only allowed if a wrong or faulty item is sent. Exchanges are subject to stock availability.

4. Color & Product Disclaimer

  • All product images are for illustrative purposes only

  • Actual colors may vary due to photography, lighting, or device screens

  • Products may have 1–3 cm variance due to manual measurements

  • Minor issues such as loose threads or marks that do not affect product use will not be considered defects

5. Reselling Policy

We strictly prohibit third-party reselling or unauthorized use of our images and branding.

For refund or return requests, please contact us via IG: la.belles or email: enquirylabelles@gmail.com

📦 Parcel Delivery & Damage Policy

To ensure a smooth shopping experience, please read our delivery and damage policy carefully before placing an order.

1. Parcel Inspection on Delivery

  • All parcels are carefully packed and sealed before dispatch.

  • Customers are advised to inspect the outer packaging at the time of delivery.

  • If the parcel appears tampered, opened, or severely damaged, please do not accept the delivery.

2. Mandatory Opening Video

  • In case of missing items, wrong products, or damaged products, an uninterrupted video recording is mandatory.

  • The video must:

    • Start before opening the parcel

    • Clearly show the shipping label

    • Show the parcel being opened completely

    • Clearly show the product and the issue

  • No cuts, edits, or pauses in the video are allowed.

⚠️ Claims without an opening video will not be accepted.

3. Reporting Issues

  • Any issue must be reported within 24 hours of delivery.

  • Please share:

    • Order ID

    • Opening video

    • Clear photos of the damaged/wrong item

  • Complaints raised after 24 hours will not be considered.

4. Damaged or Wrong Product

  • If approved after verification, we will offer:

    • Replacement or

    • Store credit / refund (as applicable)

  • The final decision will be made after reviewing the submitted evidence.

5. Shipping Responsibility

  • Once the parcel is marked “Delivered” by the courier, responsibility shifts to the customer.

  • We are not liable for issues reported without proper proof.